How to get on Armenia's cash-register servicer list
What is public, what is not public, and how to ask SRC for the actual route if your company wants to service certified cash registers in Armenia.
Last reviewed May 8, 2026
Short version: SRC has a public list of companies that service cash registers, but we have not found a published application procedure for joining that list. If you want to become a servicer, treat the first step as a written request to SRC, not as a downloadable form that can be safely assumed to exist.
Do not copy the model-approval path. SRC chair's order N 812-Լ is for model conformity assessments. Government Decree N 1976-Ն mentions service centres in the taxpayer registration and use rules, but it still does not answer the practical question: how does a new private company get added to the servicer list?
The short version
- Who this is for
- Companies that want to service and repair certified cash registers in Armenia, not just sell a model.
- Current public list
- The SRC HDM page links to a February 2026 PDF with five LLCs.
- Published procedure
- Not found as of 8 May 2026 in SRC internal acts, the HDM page, ARLIS, or targeted web searches.
- First practical step
- Send SRC a specific written enquiry and ask for the order, checklist, timeline, and contact point.
- Timing and fee
- Not published for servicer admission. Ask SRC before budgeting a launch date.
- Market reality
- All five listed servicers are also on the model side directly or through affiliates; no purely independent third-party servicer is listed.
The route
Use this as a working route until SRC confirms the exact published or internal procedure.
- 1
Separate servicing from model approval
Model approval answers whether a device can be sold. Servicer admission answers whether your company can service devices on SRC's list. The public paperwork is clear for the first path, not for the second.
- 2
Read the current list and legal hooks
Use the February 2026 SRC list, Decree N 1976-Ն, and the model-side order N 812-Լ only as context. None of them is a complete servicer-admission checklist.
- 3
Ask SRC in writing
Ask whether a separate SRC chair's order exists, where it is published, what documents are required, who reviews the application, and how long the review takes.
- 4
Prepare likely evidence, but mark it as draft
Expect questions about technicians, premises, repair equipment, replacement-device logistics, data-transfer competence, vendor authorisations, and regional coverage. Ask SRC to confirm the real checklist.
- 5
Check the market before you commit
The current list is small and integrated with model vendors. Incumbents may explain operations, but regulatory answers are safer from SRC.
- 6
Keep the official answer
If SRC gives a document, checklist, or contact point, keep it with your application materials. Send it to us too if it can be published, and we will update this page.
What the current list says
The SRC HDM page currently links to the February 2026 servicer PDF: ck_2026_HDM_spasarkogh_February.pdfarchive. The file lists five LLCs: Touch Master, Smart Solutions, Doktechnik, Inntech, and IPOS.
The names, contacts, and model-side links are on our authorised servicers reference page. The useful commercial fact: every listed servicer is also connected to cash-register model sales directly or through affiliates.
What the law actually gives you
Government Decree N 1976-Ն is still the anchor document, but it is not a servicer-admission procedure. It gives several clues and limits:
- Annex N 2 mentions a company that services and repairs cash registers as a service centre in the taxpayer's registration and use process.
- The same annex says the taxpayer signs a contract with a service centre that provides the communication channel for cash-transaction data.
- Annex N 1 point 49 now concerns model conformity assessments and free service for certain border-village taxpayers. It does not publish an admission route for private servicer companies.
- SRC chair's order N 812-Լ is a useful comparison, but only for model conformity assessments.
- Electronic HDM materials are a separate track: SRC has an electronic HDM registration and web-service integration manual, and the Government approved a Tax Code amendment initiative on 18 April 2026. Those materials still do not publish a private-servicer admission route.
What is still not public
We checked again on 8 May 2026: the SRC HDM page, the SRC Internal Legal Acts section, ARLIS, and targeted Armenian/Russian/English searches. That surfaced the current servicer list, the model-side order N 812-Լ, the electronic HDM integration manual, and the April 2026 government decision on electronic HDM changes. It did not surface a public order or checklist for joining the servicer list.
That leaves two realistic possibilities: the procedure exists but is not hosted publicly, or the list is administered through non-public correspondence or working decisions. Either way, do not build a launch plan on assumptions.
What to ask SRC
Send a written enquiry through SRC's official contact channel, for example secretariat@petekamutner.am, and ask practical questions rather than a broad "how do we become a servicer?". A tight request is easier to answer and easier to rely on later.
- Is there a separate SRC chair's order or internal procedure for adding a company to the cash-register servicer list? If yes, where is the current version published?
- What documents must be filed: application form, company registration, premises documents, technician qualifications, repair equipment, vendor authorisations, insurance, or anything else?
- Is admission standalone, or can a company be added as a servicer through a model vendor or a model-conformity application? If yes, ask SRC to point to the rule.
- Who reviews the request, is there a working group, and what is the review timeline?
- Are there regional-coverage, replacement-device, support-hours, or data-transfer obligations?
- What is the decision format: letter, order, list update, contract, or another document?
If the answer says that no public order exists, ask SRC to confirm the current working route in the same reply. That answer is more useful than trying to infer the route from model-approval documents.
How to read the market
It is reasonable to speak with existing servicers, because they know the operational side. Keep the expectation narrow: they may explain repair logistics, replacement devices, customer support, and integration work. They are less likely to give a clean regulatory route to a potential competitor.
The list is also not a neutral reseller directory. The five listed companies are tied to model sales directly or through affiliates, so a new independent servicer needs both regulatory clarity and a commercial reason to exist.
Sources
- SRC HDM page — hosts the current public servicer list and HDM integration materials.
- Government Decree N 1976-Ն (3 December 2020) — cash-register technical requirements and registration/use rules; it mentions service centres but does not publish a servicer-admission procedure.
- SRC Internal Legal Acts — the public index where the model-side order N 812-Լ appears; no separate servicer order surfaced in the fresh search.
- Electronic HDM registration and web-service integration manual — confirms the separate electronic-HDM integration track; not a servicer-admission checklist.
- Government Decision N 480-Ա of 18 April 2026 — approved and marked urgent the Tax Code amendment initiative on electronic HDM changes.
- How to get a cash-register model approved for sale in Armenia — the separate, published model-approval route. Useful for comparison, not a substitute for servicer admission.
- Authorised cash-register servicers — our reference page on the five listed LLCs, their contacts, and model-side connections.
- SRC official clarifications portal — use this route or SRC's official contact channel for written enquiries on a concrete case.